Returns and Refunds

Effective date: 24 August 2026

Catalog buttons and custom buttons are returned differently, and the reason is plain enough to say outright: a returned catalog button can be sold to the next customer who wants that design, and a button printed from someone's own photo, drawing, or logo cannot. One policy pretending to fit both would either overcharge catalog customers for a risk they don't create, or leave us unable to accept custom returns at all. So it splits.

Catalog buttons: Thirty days, for any reason

You can return a catalog button within 30 days of delivery for a full refund of what you paid for it, for any reason at all. It needs to come back unworn and in the condition it arrived in.

You pay the return postage. We refund the price of the buttons; the cost of sending them back is yours. The one exception is where something was wrong with the order — see below, where we cover it.

The original shipping charge is not refunded on a change-of-mind return, since that service was already provided.

Custom artwork: final sale

A button printed from artwork you uploaded is made for you and nobody else — there is no next customer who wants your dog, your kid's drawing, or your band's logo, so a change-of-mind return leaves us holding stock we cannot resell. Custom orders are final sale: once it's printed, wanting something different is not something we can refund.

That is not the same as saying you're stuck with our mistake. The list below — damaged, misprinted, wrong, lost, cancelled — applies to custom buttons exactly as it applies to catalog ones. What is not covered here, on a custom order, is changing your mind after we've made it.

When we refund regardless

Whatever the policies above say — catalog or custom — we refund in full if:

• The buttons arrive damaged, misprinted, or not what you ordered.
• The order never arrives.
• We cancel your order for any reason.

If something arrived wrong, ask us before sending anything back — where the problem is ours you will not be returning anything at all.

How refunds are issued

To the original payment method, through Stripe. Once we approve a refund it is typically back with you within five to ten business days, depending on your bank — that last part is not something we control.

How to ask

Write to us at buttontobutton.com/contact with your order number and, if something arrived wrong, a photograph. A photograph settles most questions immediately.

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