Returns and Refunds

Effective date: 24 August 2026

Thirty days, for any reason

You can return buttons within 30 days of delivery for a full refund of what you paid for them, for any reason at all. They need to come back unworn and in the condition they arrived in.

You pay the return postage. We refund the price of the buttons; the cost of sending them back is yours. The one exception is where something was wrong with the order — see below, where we cover it.

The original shipping charge is not refunded on a change-of-mind return, since that service was already provided.

If something arrived wrong, ask us before sending anything back — where the problem is ours you will not be returning anything at all.

When we refund regardless

Whatever the policy above says, we refund in full if:

• The buttons arrive damaged, misprinted, or not what you ordered.
• The order never arrives.
• We cancel your order for any reason.

How refunds are issued

To the original payment method, through Stripe. Once we approve a refund it is typically back with you within five to ten business days, depending on your bank — that last part is not something we control.

How to ask

Write to us at buttontobutton.com/contact with your order number and, if something arrived wrong, a photograph. A photograph settles most questions immediately.

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